Shipping & Returns

Shipping
We ship orders every Tuesday and Friday.
After dispatch, the delivery time is, on average, 1 to 3 business days, depending on the carrier.
Although we do our utmost to ship your order as quickly as possible, we are dependent on the carrier. Any delays with the delivery service are beyond our control. We ask for your understanding in this matter.

Return Policy
Every Scoop is specially assembled to order.
In addition, our scoops contain cosmetics, perfumes, and drugstore products. For hygienic reasons, these products cannot be resold after delivery.
Therefore, we do not accept returns unless there is an error on our part.

Damaged delivery or missing products
Please check your package immediately upon receipt.
Is the package visibly damaged? Report this directly to the deliverer. If possible, we advise you to refuse a severely damaged package so that the carrier can register the damage immediately.

Do you discover damage or missing products after receipt? Please contact us within 24 hours of receipt.

To initiate an investigation with the carrier, we kindly request the following information at the email address info.hulbarz@gmail.com:
- Name
- Order number

- Photo of the complete box
- Photo(s) of the damage to the box
- Photo of the shipping label (clearly legible)
- Photo of the protective material in the box
- Photo(s) of the damaged or missing products

- Possibly a video in case of a damaged package

Please keep the box, protective material, and all products until the damage claim has been fully processed.

If the above information is not provided in full, we unfortunately cannot submit the damage claim to the carrier, and we may not be able to process your complaint.

Delivery without signature (Neerzettoestemming)
Do you give the carrier permission to leave your package at an agreed location without a signature (delivery without signature)? This is done entirely at your own risk.

From the moment the carrier registers the package as delivered at your chosen location, HulBarz is not liable for loss, theft, or damage to the package after delivery.
Therefore, we recommend only giving permission for delivery without a signature when the chosen delivery location is safe.
Compensation

Store credit
If, after investigation, it appears that you are entitled to compensation, this will be provided in the form of store credit to your HulBarz account.

Fraud and abuse
HulBarz reserves the right to carefully investigate every claim for damage, loss, or missing items.
Incorrect, incomplete, or fraudulent claims will be rejected. In case of suspected fraud or intentional abuse, we reserve the right to transfer the data to the carrier, involved authorities, and – if necessary – take legal action.